Social media giant Facebook is currently under pressure as outsourced Content Moderators based in Austin, Texas referred to their working conditions as being “inhumane” and having a “big brother” type of atmosphere. According to a report by Business Insider, they expressed their concerns to Facebook employees through an open letter posted on the company’s internal forum, Workplace.
Held responsible for the task of keeping the social media platform free of inappropriate content, such as child abuse, so-called “hate speech”, and graphic violence, the moderators do not qualify as Facebook employees and instead work in a facility operated by outsourcing firm Accenture.
The contingent workers raised numerous issues regarding rules that prevented them from fulfilling basic self-care functions and necessities, which have even greater importance given the stressful and demanding nature of their work.
It is against company policy to leave the property during both legally mandated and “wellness” breaks. Wellness breaks are intended to allow employees to relax or even talk to a company provided wellness coach. The only time they are allowed to step-out is during the unpaid lunch break.
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